Frequently Asked Questions

Everything you need to know about M.J. Bale’s premium tailoring, shipping, and returns.

What is the standard delivery timeframe for domestic orders?

Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days to most metropolitan areas.

Does M.J. Bale offer in-store alterations?

Yes, we provide professional tailoring services at most of our standalone boutiques to ensure your suit or garment fits perfectly. Please contact your nearest store to book a fitting.

What is your return policy for online purchases?

We offer a 30-day return window for all full-priced items. Products must be in original condition, unworn, and with all tags attached. Please note that for hygiene reasons, certain items like underwear cannot be returned.

How do I care for my 100% Merino wool garments?

To maintain the longevity of your wool garments, we recommend professional dry cleaning only. Between wears, hang your suits on high-quality hangers and use a garment steamer to gently remove wrinkles.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Afterpay, and Zip Pay.

Can I track my order once it has been shipped?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.